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Overview

Universal Prompts serve as a persistent, system-wide instruction set that shapes how the AI communicates throughout the entire workflow. Unlike node-specific instructions, Universal Prompts remain active regardless of which node is currently being used. These prompts help maintain conversation style, tone, behavior, and response constraints across all interactions.

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Key Functions of Universal Prompts

Universal Prompts provide a foundational guide for AI responses, ensuring a controlled and predictable conversational experience. They are particularly useful for:

• Defining AI Identity & Role – Establishing how the AI presents itself, including its persona, purpose, and limitations.
• Setting Communication Style & Tone – Dictating response formality, warmth, professionalism, or neutrality.
• Providing Response Boundaries – Controlling what information the AI can or cannot provide.
• Handling Unstructured Inputs – Offering guidance on how the AI should react to vague or off-topic user responses.
• Ensuring Compliance & Data Privacy – Enforcing response constraints related to security, legal, or regulatory policies.

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How Universal Prompts Work

Universal Prompts act as a default behavior guide that influences how AI processes user interactions. They are applied globally and persist across all nodes, meaning that the AI follows the same conversational rules no matter which part of the workflow it is currently in.

These prompts can include:

• General instructions that dictate how the AI should handle various topics and scenarios.
• Predefined responses for frequently asked questions or compliance-related queries.
• Dynamic conversation strategies that ensure smooth transitions and prevent AI hallucinations.

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Use Cases

• Maintaining a Consistent AI Persona – Defining how the AI introduces itself and interacts with users.
• Setting Conversation Flow Rules – Controlling how the AI transitions between topics and handles uncertainty.
• Regulating Response Scope – Ensuring the AI only provides information relevant to its purpose.
• Data Privacy & Security Handling – Establishing guidelines for responding to inquiries about security and compliance.

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Integration With Workflows

Universal Prompts are particularly effective when paired with Decision Triggers and Global Nodes, as they ensure that the AI maintains consistent responses across different interaction points. By defining clear constraints and structured instructions, Universal Prompts help prevent inconsistencies and improve user experience across all AI-driven interactions.

Universal Prompts serve as a critical foundation for AI workflows, ensuring that interactions remain structured, natural, and aligned with the intended purpose of the system.