The AI Conversation Node is the core component of a workflow in Plura AI. This node is responsible for handling dynamic conversations, processing user inputs, and generating responses based on configured settings. As one of the most frequently used nodes, it provides essential control over how the AI interacts within a workflow.The AI Conversation Node includes all standard node functionalities outlined in the Node Overview, such as Response Setup, Data Extraction, Global Node Settings, Voice Settings, and Behavior Refinement. However, it differs in one key aspect: Channel Settings.
This node adapts to different communication channels, allowing it to function effectively in various environments such as SMS, Webchat, WhatsApp, Voice, RCS, Facebook, Instagram, and Omnichannel. These settings enable the AI to tailor responses and interaction styles based on the platform, ensuring a seamless user experience.