Two Integration Options
Direct WebSocket
Connect immediately with
session=null for anonymous chat. No lead data required.Session + WebSocket
Initialize a session with lead data first, then connect with session credentials for personalized AI conversations.
Which Should I Use?
| Scenario | Option |
|---|---|
| Anonymous visitors | Direct WebSocket |
| Public chat widget | Direct WebSocket |
| No lead info available | Direct WebSocket |
| Have phone/name/custom fields | Session Initialization + WebSocket |
| Want personalized AI response | Session Initialization + WebSocket |
Endpoints
| URL | |
|---|---|
| Session Init | POST https://hooks.plura.ai/webchat/session |
| WebSocket | wss://wss.plura.ai/webchat/flow/{flowId}/session/{sessionId}/r/{reconnect} |