WebSocket Overview

The Plura AI WebSocket API enables real-time communication between your application and Plura’s AI agent workflows. Use it to build custom chat interfaces, web widgets, or mobile app integrations.

Two Integration Options

Direct WebSocket

Connect immediately with session=null for anonymous chat. No lead data required.

Session + WebSocket

Initialize a session with lead data first, then connect with session credentials for personalized AI conversations.

Which Should I Use?

Scenario	Option
Anonymous visitors	Direct WebSocket
Public chat widget	Direct WebSocket
No lead info available	Direct WebSocket
Have phone/name/custom fields	Session Initialization + WebSocket
Want personalized AI response	Session Initialization + WebSocket

Endpoints

	URL
Session Init	`POST https://hooks.plura.ai/webchat/session`
WebSocket	`wss://wss.plura.ai/webchat/flow/{flowId}/session/{sessionId}/r/{reconnect}`

Remove Tag WebSocket Connection

⌘I

Getting Started

Workflows

Calls

Leads

Tags

WebSocket API

Resources

Workflows

Calls

Leads

Tags

Two Integration Options

Direct WebSocket

Session + WebSocket

Which Should I Use?

Endpoints

​Two Integration Options

Direct WebSocket

Session + WebSocket

​Which Should I Use?

​Endpoints

Two Integration Options

Which Should I Use?

Endpoints